Found this in the BTL blog at ZDnet … Gartner: Wake up IT managers, you’re mediocre (at best)

This is very real for most, if not all legacy IT departments. The challenge for an IT manager is simple: keep the old stuff working, bring in new stuff and Oh, by the way – do it all with no increase in budget, and possibly a reduction in budget!

It’s certainly not easy – hence the amount of failure in IT service delivery –  (not to mention heads on the chopping block!)